Return & Refund Policy

At Elite USA, your satisfaction is our top priority. We want you to be completely happy with your purchase.

Return Policy

Eligibility

• Returns accepted within 7 days of delivery
• Items must be unused and in original condition
• Original packaging and tags must be intact
• Proof of purchase required

Non-Returnable Items

• Opened or used personal care items
• Custom or personalized products
• Sale or clearance items (unless defective)
• Gift cards

How to Return an Item

Step 1: Contact Us

• Email us at support@eliteusa.store or message us on WhatsApp
• Provide your order number and reason for return

Step 2: Get Authorization

• We'll review your request and provide a Return Authorization (RA) number
• You'll receive return instructions and shipping label if applicable

Step 3: Ship Your Return

• Pack the item securely in original packaging
• Include the RA number
• Ship within 7 days of receiving authorization

Step 4: Receive Your Refund

• We'll inspect the returned item
• Refund will be processed within 5-7 business days
• You'll receive confirmation via email

Refund Policy

Refund Method

• Refunds will be issued to the original payment method
• Processing time: 5-7 business days after we receive your return
• Bank processing may take an additional 3-5 business days

Refund Amount

• Full purchase price (excluding original shipping costs)
• Return shipping costs are the customer's responsibility unless the item is defective or we made an error

Partial Refunds

Partial refunds may be granted for:

• Items not in original condition
• Items damaged or missing parts not due to our error
• Items returned more than 7 days after delivery

Exchanges

We currently do not offer direct exchanges. Please return the item for a refund and place a new order for the desired product.

Damaged or Defective Items

If you receive a damaged or defective item:

• Contact us immediately with photos
• We'll arrange a free return and send a replacement or full refund
• No return shipping costs for defective items

Lost or Stolen Packages

• We are not responsible for lost or stolen packages after delivery confirmation
• Please contact the shipping carrier to file a claim
• We recommend using a secure delivery location