Refund policy
Return & Refund Policy
At Elite USA, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.
Return Eligibility
You may request a return within 14 days of receiving your order.
To qualify for a return:
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The item must be unused and in its original condition
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The item must be returned in its original packaging
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Proof of purchase or order confirmation is required
Returns that do not meet these conditions may not be accepted.
Non-Returnable Items
The following items cannot be returned:
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Items that have been used or damaged by the customer
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Final sale or clearance items
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Products returned without prior approval
Refund Process
Once we receive and inspect the returned item, we will notify you about the approval or rejection of your refund.
If approved, the refund will be issued to your original payment method within 5–10 business days.
Return Shipping
Customers may be responsible for return shipping costs, unless the item received is damaged, defective, or incorrect.
Shipping fees are non-refundable.
Damaged or Incorrect Items
If you receive a damaged, defective, or wrong item, please contact us within 48 hours of delivery.
Our support team will review the issue and arrange a replacement or refund if necessary.
How to Request a Return
To start a return request, please contact our support team with the following information:
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Order number
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Product name
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Reason for return
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Photos of the item (if damaged)